IT Manager

3 days ago


Houston, Texas, United States Centre Technologies Full time
Job Title: IT Manager

We are seeking an experienced IT Manager to join our team at Centre Technologies. As an IT Manager, you will be responsible for leading our managed services team and ensuring the quality and experience of service that we provide to our customers.

Key Responsibilities:
  • Lead a team of consultants and direct managed services best practices
  • Collaborate with Centre's Director of Managed Services to determine team skills, processes, resources, and tools
  • Drive continuous improvement to the quality of services and innovative delivery models
  • Manage financial aspects of the Managed Services Department, including purchasing, budgeting, and budget review
  • Develop and maintain monthly and quarterly Service Desk and Operations business and performance review meeting templates
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all Managed Services systems
  • Ownership and continuous improvement of Centre's Managed Services delivery toolset
  • Develop and maintain Managed Services billing processes
  • Maintain repository of Centre's Managed Services guidelines, processes, and templates
  • Responsible for driving new and existing business and assisting with presales opportunities
  • Responsible for maintaining Quality, Security, Compliance, and Assurance for all Managed Services clients
  • Manage the Managed Services staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
  • Encourage and maintain proactive client management
  • Ticket Escalation & Critical Issue Management
  • Maintain and exceed client SLA's
Requirements:
  • Bachelor's Degree required
  • 5+ years of hands-on leadership experience
  • Excellent knowledge and experience using Microsoft Word, Microsoft Office, Excel, and Access
  • Windows 8/10, Windows Server 2012/2016, Microsoft Windows Administration tools, Microsoft Active Directory, Microsoft Exchange, Citrix Technologies, Backup / DR strategies, Systems Upgrades, Monitoring of system utilization and application performance, Understanding of network infrastructures and troubleshooting various networking protocols, Experience with various network hardware systems, Experience with various Enterprise level server hardware, Experience with Enterprise Storage solutions
Work Environment and Physical Demands:
  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential
  • Occasional lifting (up to 10 pounds and occasionally lift and/or move up to 50 pounds) may be required
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role
  • The noise level in the work environment is moderate
  • Some regional travel and frequent local travel required


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