Security Operations Coordinator

2 weeks ago


Chicago, Illinois, United States Halo Security Group Full time
Job Description

At HALO, we are seeking a highly skilled and organized Security Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for managing the scheduling and dispatching of security officers to ensure timely and efficient coverage across all client sites.

Key Responsibilities:

  • Shift Scheduling & Assignment: Create and manage all security personnel schedules, ensuring proper coverage and adapting to last-minute changes, client requests, and verifying accurate employee clock-ins and clock-outs.
  • Real-Time Dispatching: Dispatch officers to client sites or incidents in real-time using GPS or tracking systems, maintaining communication with on-duty officers for updates and instructions.
  • Incident & Emergency Coordination: Respond to emergency calls, coordinating with law enforcement or emergency services, tracking and documenting response times and actions taken.
  • Client Communication: Respond to client inquiries and provide updates on officer schedules, shift changes, and incident resolutions, ensuring client-specific requests are met.
  • Workforce Management: Maintain a roster of available officers, track attendance, and manage time-off requests, handling backup officer deployment during emergencies.
  • Operational Efficiency: Continuously optimize the scheduling process, reduce overtime, and balance workloads, using software to track data and improve service delivery.
  • Reporting & Documentation: Maintain detailed logs of all service calls and officer deployments, preparing reports on scheduling efficiency, incident outcomes, and officer performance.
  • Compliance & Policy Enforcement: Ensure adherence to labor laws, company policies, and client requirements related to shift lengths, breaks, and overtime.
  • Problem Solving & Conflict Resolution: Address conflicts related to officer availability, dispatch issues, or client service, and resolve operational challenges.
  • Technology & Equipment Management: Ensure dispatch and scheduling systems are functioning and handle any equipment or system issues promptly.

Requirements:

  • High school diploma or equivalent; Associate's or Bachelor's degree in business, logistics, or a related field is a plus.
  • 4+ years of experience in scheduling, dispatch, or logistics coordination, preferably within the security or related industry.
  • Strong organizational skills and attention to detail.
  • Proficiency with scheduling software and Microsoft Office (Excel, Word, Outlook).
  • Problem-solving skills and the ability to work under pressure.
  • Familiarity with security operations and protocols is a plus.

Working Conditions:

  • Working hours - 4:00pm to 12:00am
  • Office-based role with after-hours availability for urgent scheduling or dispatch needs.
  • May require flexibility in shifts, especially during peak events or emergency situations.


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