Customer Service Representative

1 month ago


Evansville, Indiana, United States Big Sandy Superstore Full time
Customer Relations Specialist

We offer a comprehensive benefits package that includes:

  • Health Insurance - Affordable health insurance with two plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with no waiting period
  • Vision Insurance - Quality vision coverage at a low cost
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company
  • 401K Plan - All administrative fees are paid by the company
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies
  • Employee Discount - Generous employee discount on all merchandise
Job Responsibilities

As a Customer Relations Specialist, you will:

  • Verify all information related to orders is accurate and identify discrepancies
  • Complete all documentation accurately and efficiently, processing information regarding cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines
  • Provide customer service support by answering phones, managing counter inquiries, processing payments, and solving customer complaints/questions
  • Complete and process credit applications, payments, and financing paperwork
  • Communicate with internal and external personnel in a professional and timely manner
  • Maintain accurate files and processes to maximize productivity
  • Perform clerical support for store staff as needed
Requirements

We are looking for individuals with:

  • Excellent verbal and written communication, and listening skills
  • Basic reading and comprehension skills
  • Basic numerical reasoning skills
  • Ability to complete paperwork accurately, neatly, and efficiently
  • Demonstrated knowledge of software, including Microsoft Office
  • Excellent organizational skills
  • Outstanding customer service skills
Physical Demands

The ability to sit, stand, bend, stoop, and reach regularly is required.Education and Experience

A high school diploma or equivalent combination of education and experience is required. Previous clerical experience is preferred.



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