Customer Service Representative
1 week ago
As a Bilingual French Customer Service Representative at Encompass Supply Chain Solutions, Inc., you will be the friendly voice and trusted resource of the company, delivering the best possible experience for our customers.
Key Responsibilities
Proactively respond to product/service inquiries via telephone, email or fax.
Accurately place and process orders per Customer Service Representative guidelines.
Recognize and act on the opportunity to up sell additional products and services to customers.
Follow-up on outbound calls, assigned cases and quotes in a timely manner.
Follow up on all open quotes and unresolved customer inquiries.
Properly and accurately document all calls.
Requirements
You have great communication skills & you're proficient in English and French (verbal and written).
You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor in troubleshooting.
You have reliable, high speed ethernet internet connection at home (at least 10 mpbs).
You build strong customer relationships and develop loyal customers.
You thrive working independently and efficiently in meeting all deadlines.
You exemplify all company policies and procedures.
You know MS Office (Word and Excel); you may not be a master but you're on your way.
You have a High School Diploma and/or combination of customer service experience.
Your average typing speed is 40 wpm.
You live in one of these states: Florida, Georgia, Ohio, Indiana, or Texas.
About Us
Encompass Supply Chain Solutions, Inc. welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
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