Customer Service Representative

4 weeks ago


Evansville, Indiana, United States Allegiant Travel Full time
Job Summary

This role is responsible for delivering exceptional customer service to all customers, including scheduled and charter services. The successful candidate will also be involved in ground operations, ensuring the smooth handling of aircraft, baggage, and other airport-related tasks.

Key Responsibilities
  • Provide customer service to all customers, including responding to queries and resolving issues.
  • Assist with ground operations, including marshaling planes, handling baggage, and operating heavy machinery.
  • Enforce safety and security measures, monitoring safety-sensitive zones and ensuring compliance with FAA and Allegiant Air regulations.
  • Perform other duties as assigned, including assisting customers with special needs and ensuring the efficient handling of baggage and cargo.

Requirements
  • High school diploma or equivalent required; combination of education and experience considered.
  • Minimum one year of customer service experience or equivalent in related training and/or experience; airline industry preferred.
  • Valid and unexpired driver's license required; ability to read, write, and speak English essential.
  • Basic computer skills and knowledge of general office equipment desirable.
  • Ability to work varied hours, including nights, weekends, and holidays, and to stay late for irregular operations.

Benefits
  • Starting hourly rate of $15 per hour.
  • Full-time benefits include profit sharing, medical, dental, vision, life, and disability insurance, medical travel reimbursement, legal, identity, and pet insurance, 401(k) with employer match, employee stock purchase plan, employee assistance program, tuition reimbursement, flight benefits, paid vacation, holidays, and sick time.
  • Part-time benefits include profit sharing, medical travel reimbursement, legal, identity, and pet insurance, 401(k) with employer match, employee stock purchase plan, employee assistance program, tuition reimbursement, flight benefits, and sick time.


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