Customer Service Representative

3 weeks ago


Newport, Kentucky, United States Western & Southern Life Full time
{"title": "Customer Service Associate", "description": "Job Summary

We are seeking a highly organized and detail-oriented Customer Service Associate to join our team at Western & Southern Life. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing new business applications, and keying data into administrative systems.

Responsibilities
  • Key data into administrative systems and other peripheral systems, following prescribed steps with some degree of variation.
  • Process new business applications, including data entry, quality checks, and license verification.
  • Identify and escalate errors or unexpected results to your manager.
  • Answer telephone calls from current customers and agents regarding policy status information and instructions.
  • Make outbound calls to insurance applicants and existing customers for non-sales purposes.
  • Index documents in imaging workflow systems and follow procedural documents to enter data.
Requirements
  • Demonstrated flexibility and ability to easily shift from one business function to another as required.
  • Excellent verbal communication skills and keyboarding skills with attention to detail and high accuracy.
  • Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance.
Work Environment

This is a part-time position with no travel requirements.

", "lang_code": "en"}

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