Student Service Representative

3 weeks ago


Newport, Kentucky, United States Northern Kentucky University Full time
Job Summary

We are seeking a highly organized and detail-oriented Student Service Agent to join our team at the Office of the University Registrar. As a key point of contact for prospective and current students, parents, and the public, you will provide exceptional customer service and support while maintaining knowledge of university policies and procedures.

Key Responsibilities
  • Provide prompt and thorough professional resolution to student questions and concerns
  • Maintain knowledge of university policies and procedures regarding student records, registration, and academic policies
  • Complete trainings in FERPA, phone and customer service etiquette, SAP GUI, and Perceptive Content
  • Assist with special projects and other duties as assigned
Requirements

We are looking for a candidate with strong writing skills, ability to think critically and analytically, proficiency with Microsoft Office applications, and a positive attitude. A high school diploma and good academic standing are also required.

What We Offer

As a Student Service Agent, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and make a meaningful contribution to the success of our students.



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