Service Coordinator
4 weeks ago
The Service Specialist will be responsible for the daily dispatch and optimization of Service Technicians. This role will work closely with District Operations to ensure efficient utilization of technician time while meeting customer expectations.
Key Responsibilities- Build efficient service schedules for technicians in supported locations while adhering to service standard operating procedures
- Partner with various contractors as needed to ensure licensing and permitting standards are in compliance with local regulations
- Collaborate with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets
- Emergency dispatching – Coordinate ETA with Drivers/Service Technicians and Customers
- Work with District Operations to incorporate local knowledge to increase scheduling optimization
- Review district dashboard and service health check daily
- Lead weekly District Service Planner meetings with district management
- Make recommendations to maximize staffing, delivery, and service efficiencies
- 3 years' experience in service technician scheduling and/or logistics
- Propane experience a plus
- Multi-location scheduling experience preferred
- High School diploma or equivalent required
AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check.
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