Customer Service Claims Coordinator

1 day ago

West Henrietta NY USA, United States Lewis Tree Service, Inc Full time
Job Summary:

This role will work with the Insurance and Enterprise Risk Management team to deliver high-quality customer service and claims-processing support. The successful candidate will be responsible for assisting the claims team with state form filing, data entry, responding to subpoenas and other legal discovery requests, drafting claims correspondence, and running reports as requested.

Key Responsibilities:
  • Assist the claims team with state form filing, data entry, and responding to subpoenas and other legal discovery requests.
  • Draft claims correspondence and run reports as requested.
  • Communicate with internal and external parties to provide high-quality customer service.
  • Manage low to moderate complexity General Liability and Property Damage claims, including coordinating investigations and negotiating settlements.
  • Assist Risk Specialists as needed.
  • Manage the Rx Safety Glasses program, including processing requests and coordinating payments.
  • Provide compliance-related support, including policy development, research, and follow-up to ensure compliance.
  • Assist with the annual property and casualty insurance renewal process by gathering data, documents, etc. requested by insurance carriers and brokers.
  • Oversee the customer feedback process by processing feedback obtained through the company website or phone calls.
  • Route feedback and follow-up requests to the appropriate internal and external parties using records management systems, email, and telephone.
  • Generate reports related to the status of customer/claimant feedback and follow up as needed to ensure the feedback loop is closed.
  • Respond to requests for Certificates of Insurance (COI's) from customers and vendor partners.
  • Manage the COI oversight and renewals for subcontractors.
  • Review, generate, and process various electronic and paper invoices, coordinating with associated parties and maintaining related databases and systems.
  • Coordinate scheduling of meetings.
  • Handle and process departmental mail.
Requirements:
  • Associate's degree in business, finance, insurance, or related field.
  • Minimum of two years experience working in an administrative environment.
  • Minimum of one year of verifiable insurance claim investigation experience.
Preferred Qualifications:
  • Proficient with standard office equipment, including computers, phones, scanners, fax machines, and copiers.
  • Proficient with Microsoft Office programs, including advanced proficiency in Microsoft Excel.
  • Proficient with data entry and database management.
  • Proficient with multiline phone systems.
  • Records Management System(s) experience.
  • Internal and external mail handling experience.
Knowledge, Skills, and Abilities:
  • Demonstrated ability to understand priorities and work through issues to identify, develop, and implement effective resolutions.
  • Exceptional interpersonal communications skills, including oral and written communications, listening, and presentation/facilitation skills.
  • Demonstrated success in learning processes, systems, and policies.
  • Ability to interact effectively with all levels of management.
  • Demonstrates strong decision-making and critical thinking skills.
  • Demonstrated ability to negotiate.
  • Demonstrates integrity and ethics.
  • Ability to effectively set priorities and manage a high-volume of activity in a flexible manner.
  • Ability to work independently and take responsibility for assigned work.
  • Demonstrated ability to accurately present and memorialize information.
  • Proficient analytical skills.
  • Ability to communicate in Spanish preferred.
  • Demonstrated understanding of the importance of protecting interpersonal and/or confidential information.

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