Outpatient Administrative Team Lead
4 weeks ago
Join Upstate University Hospital as a highly skilled Senior Outpatient Administrative Specialist and drive customer service, patient experience, and operational excellence in our Ambulatory healthcare setting.
We are seeking a dedicated professional to serve as a role model, mentor, and preceptor for new and existing staff. As a key member of our team, you will assist and support the management team with daily operations related to staffing, workload, and resource management.
Your expertise in medical terminology, medical billing/insurance requirements, and excellent written/oral communication skills will be invaluable in promoting cooperative behaviors and maintaining good public relations with patients, visitors, co-workers, and other individuals.
The estimated annual salary for this position is $64,000-$74,000 based on industry standards and location.
Key Responsibilities:
- Serves as a role model, mentor, and preceptor for new and existing staff
- Assists and supports the management team with daily operations
- Models effective communication and promotes cooperative behaviors
- Drives customer service and patient experience
- Assists with monthly reporting and provider templates
Requirements:
- Associate degree and three (3) years relevant patient financial/insurance services experience in a healthcare related setting
- Working knowledge of medical terminology, medical billing/insurance requirements, and familiarity with medical coding
- Excellent written/oral communication skills
- Ability to maintain good public relations with patients, visitors, co-workers, and other individuals
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