Hospitality Services Coordinator
2 weeks ago
Customer Experience Representative
Crescent Hotels & Resorts
Crescent Hotels & Resorts is dedicated to providing an exceptional blend of creativity and professionalism in the hospitality industry. We are seeking a motivated and service-oriented individual to join our team as a Customer Experience Representative.
This role is pivotal in ensuring our guests receive outstanding service from the moment they arrive until their departure. As a Customer Experience Representative, your responsibilities will include:
- Welcoming guests and managing the registration process, which involves verifying guest information, room selection, and issuing electronic keys.
- Assisting guests during check-out, ensuring all services and charges are accurately processed, including handling various payment methods.
- Maintaining comprehensive knowledge of hotel offerings, including room types, rates, promotions, and local attractions to effectively address guest inquiries.
- Utilizing upselling techniques to enhance guest experiences and optimize occupancy rates.
- Responding promptly to guest requests and resolving any issues with a friendly and efficient approach.
- Documenting and relaying messages to guests as needed.
This position is essential to the overall guest experience and contributes to the financial success of the hotel. We value our team members and offer a range of benefits, including health, dental, and vision insurance, a 401K plan with matching contributions, vacation and sick leave, and discounts on hotel stays worldwide.
Note: This job description is intended to outline the primary responsibilities and requirements of the position. It is not exhaustive and may be subject to change at the discretion of the company.
Equal Opportunity Employer
Crescent Hotels & Resorts is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals.
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