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Technical Support Specialist
2 months ago
Location: Randolph AFB
Clearance: Must be a US Citizen eligible to OBTAIN a DoD Secret Clearance
Company Overview: AttainX is seeking a skilled IT support technician to assist our government client in San Antonio, TX. The ideal candidate will deliver prompt and proactive Tier 1/2 assistance in resolving end-user hardware (desktops, laptops, mobile devices), network, email, application, and general environment challenges. This role also encompasses support for audio and video teleconferencing systems and hardware.
Key Responsibilities:
- Deliver Tier 1 & 2 on-site and remote technical services and business IT support concerning the computing and network requirements of end users. Collaborate with Client Systems Technicians (CST) and Functional System Administrators (FSA).
- Provide support for MacOS and Windows 10 as per the Air Force approved Standard Desktop Configurations (SDC). Additionally, assist with Android and Apple mobile device operating systems. Support authorized MS Office software (including 2013/2016/O365).
- Oversee Local Area Network (LAN) infrastructure, server hardware, and software platforms, including managing the daily operation and configuration of the software environment and hardware/operating systems.
- Assess and mitigate potential information assurance security risks.
- Ensure Video Telephone Conference projection systems (VTC, GSA RFQ) meet audiovisual readiness standards. Note that this does not include the setup of VTC appointments or conferences.
- Utilize experience interfacing with external agencies (such as base- and enterprise-level IT support organizations) to resolve technical challenges.
- Manage user accounts on the AFIN NIPRNet local area network (LAN), including processes for adding, deleting, and modifying user accounts.
- Conduct hardware maintenance and troubleshooting.
- Perform network/system administrator duties, managing operating systems, applications software, network interfaces, virus scanning software, and printer services. Install and configure system hardware and software.
- Assist users with requested backups or file transfers and restoration of data to workstations.
- Submit, track, and resolve all technical issues using the AF Approved Process (Air Force Remedy) and any locally developed internal ticketing system.
- Minimum of three (3) years of Help Desk experience.
- Must possess a DoD 8570 IAT-II Certification:
- Security+CE
- CCNA Security
- CySA+
- GICSP
- GSEC
- CND
- SSCP
- Familiarity with iOS devices (Apple iPhone and iPads) is required.
- Must be a US Citizen eligible to OBTAIN a DoD Secret Clearance.
