Automotive Customer Support Specialist

2 months ago


Randolph, Massachusetts, United States Herb Chambers Honda of Westborough Full time


Join a team where your skills and training are valued, and experience the assurance of working with a leading organization.

Recognized as a premier workplace by industry standards.


With over three decades of dedication to exceptional client service, we understand that our success begins with our greatest asset—our employees.

Herb Chambers Honda of Westborough is actively seeking Customer Support and Call Center Specialists to enhance our team.


As a Customer Support Specialist at our advanced Centralized Service Business Development Center, you will manage both incoming and outgoing communications, as well as schedule appointments for our service clientele.

We are in search of individuals who thrive in a fast-paced environment, possess a proactive attitude, and demonstrate professionalism in their communication.

If you have a background in customer service, telemarketing, retail, or sales, we welcome your application. Previous experience in an automotive dealership is advantageous but not mandatory.


Key Responsibilities:
Engage in daily interactions with customers through inbound calls, outbound calls, and text messaging to arrange service appointments.

Conduct follow-up communications with customers post-service visits to ensure satisfaction.

Adhere to our established scripts and inbound call protocols to efficiently coordinate appointments for our clients.

Collaborate closely with Service Management, Service Advisors, and Parts Advisors.

Maintain clear communication with Managers and Service teams to guarantee accurate appointment scheduling.

Participate in ongoing training regarding dealership procedures and scheduling systems.

Execute courtesy calls to inform clients about upcoming maintenance needs and recall notifications for their vehicles.

Prepare daily and monthly performance reports.

What We Provide:

- Comprehensive training and resources recognized nationally

- Medical (HMO & PPO), vision, life, and dental insurance

- 401K retirement plan

- Newly renovated and cutting-edge work environment

- Experienced Senior Management team

Submit your resume for a confidential discussion about this opportunity.

Essential skills include strong phone, email, and communication abilities, a positive and energetic demeanor, and proficiency in basic MS Office applications and internet navigation.

Maintain a professional appearance and demonstrate effective verbal and written communication skills.

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