Biotech Account Manager

4 weeks ago


Framingham, Massachusetts, United States Eppendorf Full time
Job Summary

As a Biotech Account Manager at Eppendorf, you will be responsible for identifying and pursuing new business opportunities in the biotech industry. Your primary goal will be to build and maintain strong relationships with existing clients, while also actively seeking out new leads and prospects.

Key Responsibilities
  • Prospect and qualify new leads, using online tools and general search engines to identify potential clients.
  • Develop and maintain strong relationships with existing clients, providing them with expert guidance and support as needed.
  • Collaborate with the Account Executive and Key Account Manager to create account-specific strategies and plans.
  • Provide regular reports on account health, revenue forecasts, and progress toward growth objectives.
  • Act as a reliable point of contact for client inquiries, issues, and escalations, ensuring prompt and effective resolution and handoff to KAM or CSS.

Requirements
  • Bachelor's degree in a life science or technical field (e.g., biology, chemistry, computer science).
  • Experience in Biotech SaaS is preferred.
  • Strong verbal and written communication skills.
  • Exceptional problem-solving skills.
  • Exceptional interpersonal skills.
  • Strong software aptitude.
  • Punctual, responsible with strong task ownership.

What We Offer
  • Competitive total rewards package including health, financial, and education benefits.
  • Innovative and Collaborative corporate culture.
  • Contribute to improving the human living condition.
  • Direct impact on business.


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