Senior Operations Manager

1 month ago


Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Summary

South Middlesex Opportu is seeking a highly skilled and experienced Managing Director to lead our MetroWest Community Support Services team. As a key member of our Senior Leadership Team, you will be responsible for overseeing the daily operations of our emergency shelter, housing, financial assistance, and support services programs.

Key Responsibilities:

  • Direct and oversee the daily operations of the Common Ground Resource Center.
  • Ensure regular schedule of case coordination meetings to ensure full review and appropriate placement or diversion for all referrals.
  • Facilitate weekly case management meetings to ensure appropriate assessments and service plans are developed and followed for each client.
  • Review and monitor the collection of all data and analysis for designated programs to ensure timely and accurate data entry and progress in meeting contract and agency goals.
  • Develop, implement, and oversee a system of operating policies and procedures for housing and shelter programs.
  • Assist in developing strategies for enhancing division operations.
  • Keep abreast of community resources and seek out new resources to meet program gaps.
  • Approve accounts payable and other component expenses.
  • Participate in proposal responses, including research, data analysis, and writing.
  • Act as a community liaison with key stakeholders and partners.
  • Identify training needs for managers and direct care staff and partner with HR and other Managing Directors to ensure robust and regular training.
  • Manage the operational and fiscal activities of the component, including staffing levels, budgets, and financial goals.
  • Recruit, manage, develop, and evaluate staff.
  • Engage all clients by understanding and addressing their needs.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies and procedures.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Minimum 4 years supervisory experience.
  • Excellent computer skills, including intermediate to advanced proficiency in Word, Excel, and PowerPoint.
  • Proven organizational skills and strong written and verbal communication skills.
  • Prior work with homeless populations required.

Working Conditions:

  • On-call responsibilities for consultation with program managers.
  • Some travel required.
  • 20% remote work arrangement.

South Middlesex Opportu is an equal opportunity employer committed to diversity in the workplace.



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