Senior Operations Manager
1 month ago
South Middlesex Opportu is seeking a highly skilled and experienced Managing Director to lead our MetroWest Community Support Services team. As a key member of our Senior Leadership Team, you will be responsible for overseeing the daily operations of our emergency shelter, housing, financial assistance, and support services programs.
Key Responsibilities:
- Direct and oversee the daily operations of the Common Ground Resource Center.
- Ensure regular schedule of case coordination meetings to ensure full review and appropriate placement or diversion for all referrals.
- Facilitate weekly case management meetings to ensure appropriate assessments and service plans are developed and followed for each client.
- Review and monitor the collection of all data and analysis for designated programs to ensure timely and accurate data entry and progress in meeting contract and agency goals.
- Develop, implement, and oversee a system of operating policies and procedures for housing and shelter programs.
- Assist in developing strategies for enhancing division operations.
- Keep abreast of community resources and seek out new resources to meet program gaps.
- Approve accounts payable and other component expenses.
- Participate in proposal responses, including research, data analysis, and writing.
- Act as a community liaison with key stakeholders and partners.
- Identify training needs for managers and direct care staff and partner with HR and other Managing Directors to ensure robust and regular training.
- Manage the operational and fiscal activities of the component, including staffing levels, budgets, and financial goals.
- Recruit, manage, develop, and evaluate staff.
- Engage all clients by understanding and addressing their needs.
- Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies and procedures.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Minimum 4 years supervisory experience.
- Excellent computer skills, including intermediate to advanced proficiency in Word, Excel, and PowerPoint.
- Proven organizational skills and strong written and verbal communication skills.
- Prior work with homeless populations required.
Working Conditions:
- On-call responsibilities for consultation with program managers.
- Some travel required.
- 20% remote work arrangement.
South Middlesex Opportu is an equal opportunity employer committed to diversity in the workplace.
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