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Front Desk Associate

2 months ago


Little Rock, Arkansas, United States Hotel Resource Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hotel Resource. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:

  • Assist guests with check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Process payments and handle cash transactions
  • Maintain a high level of knowledge about hotel services and amenities
  • Communicate effectively with other departments and management to ensure guest satisfaction
  • Perform other duties as assigned by management

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • A fun and dynamic work environment
  • Discounted room rates at Hotel Resource

About Us:

Hotel Resource is a leading hospitality company that prides itself on providing exceptional service and creating memorable experiences for our guests. We are committed to building a diverse and inclusive team that reflects the communities we serve.