Customer Service Liaison
3 weeks ago
Job Highlights
About Us
CCL Label is a global leader in specialty packaging, providing innovative solutions to various markets worldwide. With a presence in four reporting segments, we operate 204 state-of-the-art manufacturing facilities across the globe.
Job Summary
We are seeking a Customer Service Coordinator to serve as the liaison between our sales force and customers. The ideal candidate will analyze forecast and history data to inform decision-making, maintain pricing information, process orders, and resolve customer complaints.
Responsibilities
* Plan and forecast customer requirements through computer systems and spreadsheets
* Analyze history/forecast data to develop structured processes for decision-making
* Work with the team to improve processes and efficiency
* Manage customer accounts through inventory, planning, pricing, order entry, and follow-up on requests
* Maintain pricing information established by the New Business Development Team Estimator
* Process orders through the system and individual contact
* Process complaints and issues credits to customers
* Write, monitor, and update account protocols to achieve account objectives and targets
* Monitor account profitability, associated improvements, performance measures, scorecards, and organize regular performance reviews/visits to the customer
* Understand and utilize current supply chain software and manual order placement through the AS400 system
* Prepare and manage color targets required by production
* Retain, distribute, and archive approved copy as needed
Qualifications
* Bachelor's Degree and one to two years of direct customer engagement experience or equivalent combination of education and experience
* Excellent customer service and communication skills, both written and verbal
* Strong Microsoft Office skills, with proficiency in Excel
* Strong organizational and problem-solving skills, detail-oriented
Why Work with Us?
We offer a competitive compensation and benefit package, paid time off, paid holidays, comprehensive medical, dental, and vision coverage, an excellent 401(k) retirement plan, and opportunities for growth and development.
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