Client Service Representative

3 weeks ago


Hightstown, New Jersey, United States VCA Animal Hospitals Full time
Client Service Representative

VCA Animal Hospitals is seeking a Client Service Representative to join our team. As the face of our practice, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

  • Provide customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets through their hospital journey.
  • Schedule and confirm appointments.
  • Place outbound calls for follow-ups and reach out to prospective clients.
  • Present and explain fees, including processing payments.
  • Recommend, select, and obtain products and services, including prescriptions.
  • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
  • Manage medical records, charts, reports, and correspondence.
  • Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times.

Requirements:

  • At least 1 year of customer service experience in a veterinary hospital setting.

Benefits:

  • Competitive compensation package, including medical, dental, vision, and paid vacation/sick days.
  • 401(k) and generous employee pet discounts.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.



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