Client Service Representative
3 weeks ago
VCA Animal Hospitals is seeking a Client Service Representative to join our team. As the face of our practice, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities:
- Provide customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets through their hospital journey.
- Schedule and confirm appointments.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Manage medical records, charts, reports, and correspondence.
- Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times.
Requirements:
- At least 1 year of customer service experience in a veterinary hospital setting.
Benefits:
- Competitive compensation package, including medical, dental, vision, and paid vacation/sick days.
- 401(k) and generous employee pet discounts.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.
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