Client Service Representative

3 weeks ago


Hightstown, New Jersey, United States VCA Animal Hospitals Full time
About the Role

We are seeking an experienced Client Service Representative to join our team at VCA Twin Rivers Animal Hospital. As the face of our practice, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Provide personalized service to clients, answering their questions and addressing their concerns in a compassionate and professional manner.
  • Schedule and confirm appointments, ensuring that clients are well-informed and prepared for their visits.
  • Process payments and handle customer transactions in a timely and efficient manner.
  • Recommend and provide information on products and services, including prescriptions and general animal care advice.
  • Manage medical records and maintain accurate and up-to-date client information.
  • Ensure the hospital is clean and well-maintained, adhering to high standards of hygiene and safety.
Requirements

To be successful in this role, you will need:

  • At least 1 year of customer service experience in a veterinary hospital setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • A passion for animal care and a commitment to providing exceptional customer service.
What We Offer

We offer a competitive salary range of $16-$18 per hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, paid vacation and sick leave, and opportunities for professional development and growth.

We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about animal care, we encourage you to apply for this exciting opportunity.



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