Systems Analyst Epic Operations Specialist
2 weeks ago
The Systems Analyst I is a key member of our team, responsible for configuring and providing fundamental functional and technical support for our specified set of applications to a variety of business and clinical users. This role collaborates with the user community to resolve technical problems and application performance issues, as well as support optimization and enhancement efforts.
Key Responsibilities:- Configure and provide technical support for assigned applications
- Collaborate with the user community to resolve technical problems and application performance issues
- Support optimization and enhancement efforts
- Contribute to analysis, design, development, testing, and documentation of assigned applications
- Assist with analysis and timely resolution of problems within software applications
- Provide support for maintenance and upgrades
- Bachelor degree in a relevant field preferred
- Advanced Information Systems or Business degree considered an asset
- Information system training preferred
- Proficient or Certified status in one supported module required within 6 months of start date
- Excellent communication, analytical, and problem-solving skills
- Ability to work independently with limited supervision
- Conceptual, analytical, and problem-solving skills
- Ability to prioritize and work through conflicting demands
- Excellent customer service skills
- Working knowledge of Microsoft Office and other productivity tools
The position provides support in a 24/7 environment, which will include rotating on-call support duties during off hours, weekends, and holidays. May be required to travel to perform duties. May be required to work outside of normal working hours during on-call rotation or during significant outages or due to project demands.
Physical Requirements:Ability to lift and transfer objects typically not in excess of 50 lbs. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.
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