Epic Operations Trainer

2 weeks ago


Santa Fe, New Mexico, United States Christus Health Full time
Job Summary

The EPIC Credentialed Trainer will be responsible for achieving credentialed status and conducting ConnectCARE training for various applications. This role requires developing lesson plans, updating materials to reflect changes in policies and curriculum, and providing telephone support by logging into the Clinician line and assisting the Service Desk with calls.

Key Responsibilities
  • Conduct ConnectCARE training for various applications
  • Develop lesson plans and update materials to reflect changes in policies and curriculum
  • Provide telephone support by logging into the Clinician line and assisting the Service Desk with calls
  • Provide at-the-elbow support through planned rounding events and other support activities
  • Work with the ConnectCARE Instructional Designer, build team leadership and members, Health System leaders and Education to assure end users are able to use the system
Requirements
  • High School diploma or equivalent
  • EPIC Credentialed trainer, preferred
  • Attend and successfully complete the 5 week Trainer Credentialing Program
  • Passing grade of 80% or higher on the competency exam
  • Successfully present a training topic
  • LVN, RN or other clinical License required for clinical application training assignments
Preferred Qualifications
  • Knowledge and application of adult learning principles
  • Proficient in Microsoft applications including Word, Excel, and PowerPoint
  • Excellent customer service skills
  • Highly effective written and verbal communication and interpersonal skills
  • Strong organizational skills in managing multiple priorities
  • Proficient in Captivate or Camtasia
Work Environment

The position may require occasional support duties during off hours, weekends and holidays. May be required to travel to perform duties. May be required to work outside of normal working hours due to project demands.

Physical Requirements

Ability to lift and transfer objects typically not in excess of 25 lbs. Extended use of video display terminal and keyboard utilizing sound ergonomic principals.



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