Guest Services Coordinator

6 days ago


Albany, New York, United States Nothing Bundt Cakes Full time
Celebrate with Us at Nothing Bundt Cakes

We are seeking a charismatic and skilled Customer Experience Ambassador to join our bakery team. As a key member of our staff, you will be responsible for delivering exceptional customer service and creating a positive experience for our guests.

**Job Summary:**

  • Provide warm and welcoming service to all customers, ensuring a positive and enjoyable experience in our bakery.
  • Offer creative solutions for unique celebratory occasions, utilizing your knowledge of our delicious cakes and products.
  • Process orders efficiently and accurately, utilizing our point-of-sale system and inviting guests to join our Email Club for special promotions and rewards.

**Key Responsibilities:**

  • Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

**Requirements:**

  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

**Work Availability:**

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

**Estimated Salary:** $19-$23 per hour, depending on location and experience. We offer competitive compensation and benefits, including opportunities for career growth and professional development.



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