Public Service Representative

4 days ago


Albany, New York, United States New York State Civil Service Full time

**About the Role:**

We are looking for a Public Service Representative to join our team in Albany, NY. As a Public Service Representative, you will be responsible for reviewing and evaluating court documents, making determinations on driver license suspensions, and conducting interviews to resolve cases.

The ideal candidate will have one year of experience in customer service, preferably in a call center environment, providing information and resolving issues. Alternatively, they may have one year of experience in data entry, application processing, or business office experience.

This is a full-time position with a salary range of $41,399 to $56,743 per year. Benefits include a comprehensive health insurance plan, paid time off, and retirement savings options.

**Key Responsibilities:**

  • Review and evaluate court documents and make determinations on driver license suspensions
  • Conduct interviews to resolve cases and implement determinations from Department hearings
  • Use computer systems to search records and prepare letters
  • Process fees and maintain accurate records


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