Healthcare Customer Service Representative
2 weeks ago
Position Overview
Baylor Scott & White Institute for Rehabilitation
Role: Patient Service Specialist (PSS)
Work Schedule: Hours may vary between 7:00 AM and 7:00 PM, Full Time, Monday through Friday.
Compensation: Salary is determined based on the candidate's experience and internal equity, with a starting range of $18 - $22.
Position Type: This is an entry-level role.
Benefits of Working as a Patient Service Specialist:
We prioritize a healthy work-life balance, recognizing that satisfied employees excel both professionally and personally.
- Comprehensive Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- 401(k) retirement plan with company matching.
- Short and Long Term Disability coverage.
- Personal and Family Medical Leave options.
- PSS Ladder Program for career advancement.
Key Responsibilities
- Welcome patients upon arrival.
- Manage incoming phone calls.
- Conduct patient intake and data entry tasks.
- Verify insurance details and obtain pre-authorizations.
- Schedule appointments for patients.
- Oversee front office operations in outpatient settings.
- Assist therapists and therapy assistants as needed.
- Perform daily cash balancing and manage weekly banking deposits.
Qualifications
Minimum Requirements:
- High School Diploma or equivalent is mandatory.
Preferred Qualifications:
- Experience in customer service roles.
- Familiarity with insurance verification processes.
- Background in healthcare, medical, or dental office administration.
Commitment to Diversity
Select Medical is dedicated to building a diverse workforce at all levels and is an equal opportunity employer. All qualified applicants will be considered for employment, and employees will be treated without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.
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