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Customer Experience Representative

1 month ago

Virginia Beach, Virginia, United States Haynes Furniture The Dump Full time
Customer Care Specialist

Are you passionate about delivering exceptional customer experiences? We're seeking a dynamic Customer Care Specialist to join our team at Haynes Furniture and The Dump. As a key member of our customer service team, you'll play a vital role in ensuring seamless interactions, resolving issues, and enhancing our brand reputation in the world of e-commerce and retail.

Key Responsibilities:

  • Handle customer inquiries and concerns via phone, email, and online chat
  • Assist customers with product information, purchases, and scheduling deliveries or pickups
  • Facilitate online purchases, including managing shopping carts and order add-ons
  • Ensure order accuracy and completeness, and verify payments to prevent delays or issues
  • Advocate for customers by coordinating product restoration, service orders, and warranty claims
  • Process transactions, resolve customer inquiries, and address concerns promptly
  • Provide solutions for damaged items, delivery issues, and other concerns
  • Collaborate with the Customer Care Leadership Team to achieve the best customer resolutions
  • Assist customers with finance-related questions
  • Handle social media messages and reviews promptly and professionally


Requirements:

  • Strong verbal, written, and interpersonal communication skills
  • Excellent customer service skills and a genuine enthusiasm for assisting customers
  • Effective problem-solving abilities and excellent time management
  • Previous experience in e-commerce, customer service, or customer support preferred
  • Proficiency in MS Office, Excel, and web browser environments
  • Familiarity with social media platforms such as Facebook, Twitter, and Yelp


Education and Training:

  • Education: High school diploma
  • Experience: 1-2 years of previous customer service experience and/or call center experience preferred
  • Training provided for the right candidate
  • Second language proficiency is a plus


At Haynes Furniture and The Dump, we're committed to providing our customers with an exceptional shopping experience. We're a family-owned and operated business with a rich history dating back to 1898. Our company has grown from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country. We're proud to make comfort and luxury truly affordable to all through our world-class websites, The Dump Luxe Factory Outlets, and Haynes Furniture Showrooms.