Customer Experience Representative
16 hours ago
At Haynes Furniture / The Dump, we're seeking a skilled Customer Care Specialist to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences through prompt and professional communication. Your primary focus will be on handling incoming calls, online chats, and emails to ensure customer satisfaction. You'll also assist customers with product inquiries, order management, and issue resolution. Additionally, you'll collaborate with our leadership team to achieve the best customer resolutions. If you're passionate about providing top-notch customer service and have a strong enthusiasm for assisting customers, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Handle incoming calls, online chats, and emails to ensure customer satisfaction.
- Assist customers with product inquiries, order management, and issue resolution.
- Collaborate with the Customer Care Leadership Team to achieve the best customer resolutions.
- Process transactions, resolve customer inquiries, and address concerns promptly.
- Provide solutions for damaged items, delivery issues, and other concerns.
Requirements:
- Strong verbal, written, and interpersonal communication skills.
- Excellent customer service skills and a genuine enthusiasm for assisting customers.
- Effective problem-solving abilities and excellent time management.
- Previous experience in e-commerce, customer service, or customer support preferred.
- Proficiency in MS Office, Excel, and web browser environments.
Education and Training:
- Education: High school diploma.
- Experience: 1-2 years of previous customer service experience and/or call center experience preferred. Training provided for the right candidate.
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