Support Team Member

6 days ago


Philadelphia, Pennsylvania, United States PHL Acquisitions Full time
About the Role

As a Customer Service Representative, you will be the main point of contact for our clients, providing exceptional support and assistance.

This role involves handling client inquiries, offering guidance, and ensuring a positive experience.

  • Essential Responsibilities:
  • Offer top-notch customer support via phone and email.
  • Address and resolve client inquiries and concerns professionally.
  • Maintain accurate records of customer interactions.
  • Collaborate with internal teams to improve service quality.
  • Proactively follow up with clients to ensure satisfaction.
  • Assist clients with account-related information and updates.
Qualifications and Skills
  • A high school diploma or equivalent; an associate degree is preferred.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • A customer-focused attitude with a passion for helping others.
Benefits Package
  • A competitive salary: $35,000 - $47,000 per year.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and growth.
  • A collaborative and supportive team environment.


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