Comcast Support Team Member

7 days ago


Philadelphia, Pennsylvania, United States Comcast Full time
Comcast Job Opportunity

We're a forward-thinking company that's pushing the boundaries of media and technology. Our team members are innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences.

Role Overview

As a Change of Service Agent, you'll play a critical role in driving sales growth, addressing customer needs, and delivering outstanding service. Your responsibilities will include:

Main Responsibilities:
  1. Respond to inbound customer calls and inquiries.
  2. Identify customer needs and recommend appropriate products/services.
  3. Process sales transactions and ensure customer satisfaction.
  4. Collaborate with team members to achieve departmental goals.
  5. Manage stress and de-escalate customer interactions.
Requirements

To excel in this role, you'll need:

  • Excellent communication and problem-solving skills.
  • Customer-focused approach and ability to build strong relationships.
  • Organizational and time-management skills.
  • Adaptability and ability to thrive in a fast-paced environment.
Compensation and Benefits

We offer a competitive salary and benefits package, including:

  • Base pay: $16.00 per hour.
  • Targeted commission potential: up to $1.92 per hour.
  • Bonus opportunities for non-sales positions.
  • Best-in-class benefits, including health, dental, and vision insurance.


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