Retail Operations Director

3 weeks ago


Los Angeles, California, United States POP MART Full time

Retail Operations Director

Los Angeles, CA(On-site)

POP MART, a global leader in entertainment, is seeking a Retail Operations Director to drive operational performance, efficiency, and strategic direction across multiple locations. This role encompasses leadership in process optimization, team management, and customer experience. The ideal candidate will be a visionary leader with a deep understanding of retail operations, strong process-oriented thinking, and the ability to implement and enforce standard operating procedures (SOPs) at scale.

Key Responsibilities

  • Develop and implement operational strategies to drive business growth and improve customer satisfaction.
  • Collaborate with cross-functional teams to standardize operational procedures and policies.
  • Lead the development and implementation of SOPs to improve efficiency and profitability.

Requirements

  • Bachelor's degree in Business, Operations Management, or a related field.
  • 5+ years of experience in multi-store retail operations, with a minimum of 3 years in an office management role.
  • Demonstrated success in developing and implementing SOPs, policies, and best practices in a retail environment.
  • Proven track record in driving operational improvements, leading teams, and delivering strong financial results in a high-growth retail environment.

What We Offer

  • Market-competitive packages, including 401k, health insurance, PTO leave, paid sick leave, and family leave.
  • Opportunities to learn and lead, with on-the-job training and career development.

POP MART is an equal opportunity employer and does not discriminate against applicants or employees based on race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state, or local law.


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