Retail Store Operations Manager
4 weeks ago
Job Summary
The Retail General Manager is responsible for the efficient operation of a retail store. This role manages and leads a team to achieve established goals for sales, production, customer service, payroll, safety, and expense control.
Key Responsibilities
- Ensure excellent service and team relations by engaging with ambassadors, customers, and donors.
- Ensure all safety rules are followed and the team exercises caution in work-related activities.
- Lead the team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures, and personal protective equipment policies are followed.
- Achieve financial objectives by monitoring weekly budgets, scheduling expenditures, analyzing variances, coaching ambassadors, and initiating corrective actions.
- Manage and ensure donated goods are received, processed timely, and meet company standards of quantity and quality goals.
- Supervise employees, including interviewing, hiring, training, planning, assigning, scheduling, directing work, appraising performance, rewarding, developing, and disciplining employees.
- Follow proper auditing procedures, customer relations, regulatory compliance, and reporting.
- Review merchandising needs daily and lead the team to achieve daily production goals to support daily sales goals and upcoming promotions.
- Authorize price markdowns when appropriate and promptly react to sell-through.
- Write, manage, and submit schedules and monitor, edit, and authorize timesheets per company policy.
- Ensure store asset control and security policies and procedures are enforced.
- Monitor and maintain sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
- Attend meetings and training as required.
Requirements
- 3-5 years of supervisory experience in a customer-focused management role, with retail experience preferred.
- High school diploma or general education degree (GED) required, college degree helpful.
- Ability to multitask projects of varying scope and complexity with minimum supervision.
- Bilingual in Spanish helpful.
- Proficiency in using personal computers and other technology necessary to complete assigned activities.
- Proficiency in Microsoft Outlook, completing surveys using electronic platforms, and daily tasks.
- Strong communication, training, developing, and people skills.
- Computer skills include timekeeping systems, Microsoft Word, Excel, and Outlook, POS system, personal computers, Microsoft Outlook, daily usage of technology, and tracking applications to complete tasks.
- Demonstrated success with process accountability and multitasking.
- Ability to handle confidential information.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
- Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
- Clear screening processes, including background and drug screening.
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