Program Manager

4 weeks ago

Los Angeles, California, United States Apple Full time
Job Description

Job Title: Program Manager - WW BPR Retail Fulfillment Operations

Job Summary: We are seeking a highly skilled Program Manager to join our WW BPR Retail Fulfillment Operations team. The successful candidate will be responsible for leading medium to large-size, global cross-functional projects, and driving business process re-engineering opportunities.

Key Responsibilities:

  • Lead cross-organizational teams to define, build, and roll out innovative technology and business process solutions that improve customer satisfaction, build customer loyalty, drive revenue, and increase efficiencies.
  • Develop and implement KPIs for operational metrics, and identify critical success measures for projects being implemented.
  • Collaborate with business leads to define and run business process and technology roadmaps in support of long-term divisional strategies.
  • Drive the design, development, implementation, and management of procurement/materials solutions for customers.

Requirements:

  • Bachelor's degree in Engineering or relevant fields like Industrial Engineering, Operations Research.
  • Minimum of 8 years in project and program management combined with logistics, supply chain, and fulfillment operations with e-commerce and/or retail highly preferred.
  • Demonstrate deep functional domain expertise in the Retail and E-Commerce Fulfillment space.
  • Ability to capture and synthesize detailed, global business requirements and design specifications.
  • Experience in facilitating project-related testing, roll-out, training, and post-mortem support.

Preferred Qualifications:

  • Address escalations, quickly assess and develop root cause analysis and problem solution for operations escalations.
  • Broad supply chain management, payment processing experience, and/or fraud mitigation in specific areas related to logistics, e-commerce fulfillment, inventory management, or order-to-cash.
  • Relevant experience working with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems.
  • Understanding and/or experience with SAP, Global Track and trace systems, Carrier integration knowledge, Warehouse management systems, Distribution Center operations knowledge, Business Objects, and other key reporting technologies.

What We Offer:

  • Comprehensive medical and dental coverage.
  • Retirement benefits.
  • A range of discounted products and free services.
  • Reimbursement for certain educational expenses.

Apple is an Equal Opportunity Employer: We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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