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Customer Research Manager

2 months ago

Seattle, Washington, United States AmazonWebServices Full time
About the Role

We are seeking a highly skilled Customer Research Manager to join our growing team at Amazon Web Services (AWS). As a key member of our Customer Research team, you will play a pivotal role in driving innovation in customer research through automation, high-impact project management, and strategic collaboration with agencies.

Key Responsibilities
  • Develop and Implement Research Strategies: Design and implement strategies for automating tracking research utilizing multiple research platforms to drive business growth and customer satisfaction.
  • Manage High-Visibility Research Projects: Manage end-to-end operations of high-visibility research projects, ensuring efficient data collection and analysis to inform key business decisions.
  • Interpret Data and Drive Insights: Interpret data, write comprehensive reports, and make recommendations that inform key business decisions and drive customer-centric decision-making.
  • Collaborate with Agencies: Collaborate with external agencies to streamline research processes and data flow, enhancing the overall efficiency of our research operations.
  • Design and Maintain Dashboards: Design and maintain dashboards for real-time utilization of data and insights to drive business growth and customer satisfaction.
About the Team

Our team is dedicated to delivering exceptional customer experiences through innovative research and insights. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive.

Requirements
  • 7+ Years of Marketing Experience: Proven experience in marketing, with a strong background in customer research and a track record of driving business growth through data-driven insights.
  • Expert-Level Project Management: Excellent project management skills, with experience in managing high-visibility research projects and driving cross-functional teams to achieve business objectives.
  • Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to communicate complex research findings to senior leadership and drive business decisions.
  • Experience in Qualitative and Quantitative Research: Experience in both qualitative and quantitative research techniques, with a strong understanding of statistical modeling and data analysis.
About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.