Insurance Account Manager

1 week ago


Mankato, Minnesota, United States Nathaniel Persons Farmers Insurance Full time
Job Overview

Nathaniel Persons Farmers Insurance seeks an experienced Customer Service and Business Development Specialist to join our team. This role is responsible for managing inbound communication channels, processing customer change requests, and preparing customer review initiatives.


Estimated Salary:

$60,000 - $80,000 per year, based on experience.

This salary range is estimated based on industry standards and the level of experience required for this role.


Responsibilities:
  • Manage inbound communication channels for customers, ensuring timely and effective responses.
  • Process customer change requests in a professional and efficient manner.
  • Prepare customer review initiatives to improve customer satisfaction and loyalty.
  • Organize and manage customer accounts, identifying potential changes, suggestions, or opportunities to assist with other household product options.
  • Oversee producers when the agency owner is out of office.

Requirements:
  • Must be licensed or willing to get fully licensed within the first 30 days (property, casualty, life, accident, and health).
  • Experience with customer management software or at least tech-savvy with computer software.
  • Organized and able to handle multitasking.
  • Great with handling customers and maintaining a fully professional response to customers in all situations.


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