Account Support Specialist
2 weeks ago
We are First MainStreet Insurance, L.C., a leading provider of insurance solutions. Our team is dedicated to delivering exceptional service and support to our valued clients.
Job Description:This role plays a crucial part in supporting our operations department. The ideal candidate will possess strong communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
Main Responsibilities:- Develop and nurture strong relationships with clients
- Regularly communicate with accounts to proactively address concerns, gather feedback, and identify opportunities for account growth
- Ensure all deadlines are met for assigned tasks to assist with management of accounts
- Manage and report information from client to ensure we are assisting to minimize exposures
- Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention
- Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager
- Manage all account work in our agency management system (EPIC) to ensure all data is accurate
- Seek and develop opportunities to increase knowledge of insurance industry trends, market conditions, and competitors
- Maintain confidentiality of client and carrier information
Requirements:
- Proven experience in service management or related client-facing role
- Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment
- Exceptional problem-solving skills with a strong focus on client satisfaction
- Strong organization and time management skills
- Strong collaborative and morale skills to motivate and assist a high-performing team
- Ability to adapt to a fast-paced and dynamic environment
Benefits:
A competitive salary and benefits package is offered to successful candidates.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information.
- The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Compensation:
$60,000 - $80,000 per year
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