Client Service Representative

2 weeks ago

Mankato, Minnesota, United States First MainStreet Insurance, L.C. Full time
Job Overview

First MainStreet Insurance, L.C. is seeking a skilled Client Service Representative to join our team. As a key member of our support staff, you will play a crucial role in delivering exceptional service to our valued clients.

Responsibilities
  • Develop and nurture strong relationships with clients
  • Regularly communicate with accounts to proactively address concerns, gather feedback, and identify opportunities for account growth
  • Ensure all deadlines are met for assigned tasks to assist with management of accounts
  • Manage and report information from client to ensure we are assisting to minimize exposures
  • Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention
  • Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager
  • Manage all account work in our agency management system (EPIC) to ensure all data is accurate
  • Manage assigned office operations such as - mail, phones, office supplies, etc.
  • Seek and develop opportunities to increase knowledge of insurance industry trends, market conditions, and competitors
Requirements
  • Proven experience in service management or related client-facing role
  • Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels
  • Exceptional problem-solving skills with a strong focus on client satisfaction
  • Strong organization and time management skills
  • Strong collaborative and morale skills to motivate and assist a high-performing team
  • Ability to adapt to a fast-paced and dynamic environment
Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience.

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