Customer Experience Manager

2 weeks ago


Mankato, Minnesota, United States First MainStreet Insurance, L.C. Full time
Position Summary

This Client Service Representative position offers an exciting opportunity to join a dynamic team dedicated to delivering exceptional service to our valued clients. As a key member of our support staff, you will play a critical role in ensuring the success of our clients and the growth of our organization.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded
  • Provide administrative support to our Account Manager, Account Executive, Risk Advisor, and overall office needs
  • Manage and report information from client to ensure we are assisting to minimize exposures
  • Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention
  • Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager
Requirements and Qualifications
  • Proven experience in service management or related client-facing role
  • Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels
  • Exceptional problem-solving skills with a strong focus on client satisfaction
Estimated Salary Range

$50,000 - $70,000 per year, depending on experience.



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