Branch Collections Specialist

15 hours ago


Union, New Jersey, United States OneMain Financial Full time
Delinquency Resolution Specialist

At OneMain Financial, we're committed to helping our customers succeed in resolving their financial obligations. As a Delinquency Resolution Specialist, you'll play a critical role in arranging for repayment or settlement of account balances, focusing on our existing customers who have long-term relationships with us.

Key Responsibilities:
  • High-volume collections activities to achieve delinquency goals for an assigned branch
  • Work with customers in a consultative manner, negotiating to resolve account matters
  • Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
  • Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
Requirements:
  • HS Diploma/GED
Preferred:
  • Collections or Customer Service experience
  • Bilingual (language requirement per need)

We offer a competitive annual salary plus incentives, opportunities for career advancement, and a comprehensive benefits package, including health and wellbeing options, 401(k) matching, and employee stock purchase plan. Join our team and contribute to the financial well-being of hardworking Americans.



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