Financial Recovery Specialist

7 days ago


Union, New Jersey, United States OneMain Financial Full time
About the Role

We are seeking a highly skilled Branch Collections Specialist to join our team at OneMain Financial. As a key member of our branch team, you will play a critical role in helping customers succeed in resolving their financial obligations.

Key Responsibilities
  • Manage high-volume collections activities to achieve delinquency goals for an assigned branch
  • Work with customers in a consultative manner to negotiate and resolve account matters
  • Provide excellent customer service while prioritizing and managing multiple responsibilities
  • Utilize strong negotiation skills to resolve customer delinquencies and overcome objections
Requirements
  • High School Diploma or equivalent
Preferred Qualifications
  • Collections or customer service experience
  • Bilingual (language requirement per need)
About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit. We are dedicated to improving the financial well-being of hardworking Americans. Our team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets.

We meet customers where they want to be - in person, by phone, and online. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century.

Benefits
  • Annual salary plus incentives
  • Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)


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