Personal Banker

1 day ago

Albuquerque, New Mexico, United States WELLS FARGO BANK Full time
About This Role

We are seeking an Associate Personal Banker (SAFE) to join our National Branch Network team in the Consumer, Small & Business Banking division at Wells Fargo.

Key Responsibilities
  • Deliver exceptional customer experiences by building relationships and proposing products and services to help customers succeed financially.
  • Assist customers with basic requests, such as opening new accounts, completing service requests, and submitting credit applications.
  • Work under the direction of managers and exercise judgment within defined policies and procedures.
  • Develop a deep understanding of bank products and services to connect with customers' needs.
  • Interact with customers to demonstrate care and build relationships.
  • Provide options for bank products and services to customers.
  • Refer customers' financial needs to other bankers and partners as needed.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
Job Expectations
  • Ability to work a schedule that may include most Saturdays.
  • Maintain cash drawer, cash handling, and balancing, and spend time completing service-related tasks as needed.
  • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.

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