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Lead Manager, Fraud and Risk Strategy
2 months ago
Senior Manager, Fraud, Risk, Strategy, and Analytics
Location:
Palo Alto, CA or San Francisco, CA
Department:
Finance
Overview:
Navan Group is in the process of establishing a premier fraud risk management team to enhance our expanding travel and expense management services. We are seeking a seasoned expert in fraud risk management who will drive the enhancement of our fraud detection, prevention, and investigation frameworks.
Key Responsibilities:
1. Conduct a comprehensive assessment of our existing fraud risk management capabilities, policies, and procedures.
2. Establish and oversee operational protocols to swiftly and thoroughly investigate fraudulent activities.
3. Continuously analyze vulnerabilities, control deficiencies, and gaps to address and mitigate significant risk issues, trends, and loss incidents.
4. Collaborate with key professionals in the fintech and financial sectors to cultivate thought leadership in fraud prevention and detection.
5. Identify third-party tools and services that can enhance our current controls.
6. Develop a robust fraud risk management program for Navan's Travel and Expense offerings, including key performance indicators for tracking and reporting to stakeholders.
7. Drive fraud analytics across various customer segments, providing actionable insights for risk strategies that identify connections and reduce fraud patterns.
8. Leverage cross-functional teams, systems, and processes to prioritize and proactively address risk management enhancement needs.
9. Manage multiple tasks and projects concurrently, effectively prioritize work, and excel in a dynamic environment.
10. Formulate a chargeback management strategy for Navan's card issuing and travel services.
Qualifications:
1. Minimum of 5 years of experience in fraud risk management within commercial card issuers or travel organizations.
2. Extensive knowledge in the fraud domain, particularly regarding identity and payment fraud methodologies, as well as prevention, detection, and operational processes.
3. Proven experience in developing and implementing fraud management strategies in relevant sectors.
4. Strong analytical capabilities, including proficiency in business intelligence tools to translate complex data into actionable insights.
5. Advanced skills in SQL/Python for solving intricate problems and creating sophisticated scripts independently.
6. Demonstrated capability to lead fraud investigations, incident responses, and data-driven analyses at scale.
7. Ability to enhance operational efficiencies through process improvements, automation, and staff development.
Compensation:
$120,000 — $210,000 USD
