Network Operations Center Engineer

7 days ago


New York, New York, United States via Full time
Job Title: Network Operations Center Engineer

Via is revolutionizing transportation with technology. Our mission is to create a more sustainable, efficient, and accessible transportation system.

About the Role:

We're seeking a skilled Network Operations Center Engineer to join our platform monitoring team. As a critical member of our team, you'll be responsible for ensuring the reliability of our platform and responding to critical incidents in real-time.

Key Responsibilities:
  • Monitor service availability and performance, handling performance incidents quickly and professionally.
  • Manage internal notifications during incidents to update Via's employees and management about service degradation and changes in status.
  • Work with R&D and Business teams to resolve complex issues related to service performance.
  • Implement timely solutions to customer issues or escalate complexity to another team internally when needed.
Requirements:
  • 0-2 years of professional work experience.
  • Highly service-oriented and empathetic, with excellent communication skills.
  • Ability to identify and triage incidents with urgency in a complex production environment.
  • Fast learner with a strong understanding of complex workflows.
  • Team player with independence when needed.
  • Technical degree in Computer Science, Engineering, or Information Systems.
  • Experience with troubleshooting and providing support in a SaaS/IT environment.
  • Understanding of monitoring concepts and management tools.
What We Offer:

We're proud to offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Join our team and be part of a dynamic and innovative company that's changing the way the world moves.



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