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NOC/DevOps Engineer

2 months ago

New York, New York, United States Fairstead Full time

Job Opportunity at Fairstead

About Fairstead

Fairstead is a leading provider of innovative Internet services, dedicated to delivering high-quality connectivity solutions to residential areas. Our mission is to offer affordable and reliable internet access to our customers, with a focus on exceptional customer service and support.

Job Summary

We are seeking a highly skilled NOC/DevOps Engineer to join our team. The successful candidate will be responsible for monitoring and maintaining our network infrastructure to ensure optimal performance and reliability. This is a critical role that requires a deep understanding of network protocols, troubleshooting skills, and experience supporting large-scale enterprise networks.

Key Responsibilities

  • Network Performance Monitoring: Utilize tools like Grafana, Prometheus, NMAP, and Wireshark to monitor network performance and identify potential issues.
  • Incident Management: Diagnose and resolve network issues promptly, following established incident management procedures.
  • Network Troubleshooting: Conduct thorough troubleshooting of network components, including routers, switches, and firewalls.
  • System Administration: Perform system administration tasks on Linux and Windows servers, ensuring optimal performance and security.
  • Documentation and Diagrams: Create and maintain detailed network documentation and diagrams, ensuring accurate and up-to-date information.
  • Network Security: Implement and monitor network security measures, including firewalls and VPNs, to ensure the integrity of our network.
  • Automation and Scripting: Automate network tasks using scripting languages like Python, Bash, and PowerShell, improving efficiency and reducing manual errors.
  • Collaboration and Communication: Work closely with team members to achieve common goals, share knowledge, and provide exceptional customer service.
  • Professional Development: Stay updated on new technologies and best practices, applying this knowledge to improve network performance and security.

Requirements

  • Education: Bachelor's degree in Computer Science or a related field.
  • Experience: Minimum of 3 years of experience in network operations or system administration.
  • Technical Skills: Deep understanding of TCP/IP, routing, and switching, as well as familiarity with network protocols and monitoring tools.
  • Operating Systems: Knowledge of Linux and Windows operating systems, including experience with automation tools and scripting languages.
  • Network Security: Understanding of network security practices and experience with implementing and monitoring security measures.
  • Communication and Problem-Solving: Strong communication and problem-solving skills, with the ability to work under pressure and prioritize tasks efficiently.
  • Customer Service: Customer service orientation and teamwork abilities, with a willingness to work flexible hours in a 24/7 NOC environment.
  • Travel: Potential travel to data centers or client sites may be required.

What We Offer

Fairstead values diversity and inclusivity in the workplace, offering competitive compensation based on experience and location. We are committed to providing a supportive and collaborative environment that fosters professional growth and development.