Contact Center Training Manager

1 week ago


Wake Forest, North Carolina, United States 1-800-PACK-RAT LLC Full time
About the Job

We are seeking a highly motivated and experienced Training Director to lead our contact center training programs. As a key member of our team, you will be responsible for developing and implementing training initiatives that drive employee performance and customer satisfaction.

The estimated salary for this position is $90,000 - $125,000 per year, depending on experience and qualifications.

Responsibilities
  • Design and deliver training programs to enhance employee skills and knowledge
  • Conduct needs assessments and identify areas for improvement
  • Lead a team of trainers and instructional designers to create engaging learning experiences
  • Collaborate with cross-functional teams to ensure alignment with business goals and objectives
Qualifications
  • Bachelor's Degree; Master's Degree preferred
  • 5+ years of related experience in a contact center environment
  • Director or management experience in training, coaching, and/or mentoring role
  • Proficient in MS Word, Excel, and PowerPoint


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