Hotel Operations Manager

6 days ago


Wake Forest, North Carolina, United States Clarion Pointe Full time

About Clarion Pointe Wake Forest - Raleigh North

Located off Route 1, our hotel offers a convenient stay near popular sites like The Factory shopping mall, Falls Lake and the Falls Lake State Recreation Area.

Guests in town for work will appreciate access to our business center and print station. Keep in touch with family, friends and coworkers when you connect to free WiFi available throughout the property.

We offer elevated essentials in just the right place for a sharper, more connected stay.

Job Description:

The General Manager will oversee all aspects of property management in accordance with our company's policy, established procedures, brand standards, and mission statement.

This includes improving our level of service to enhance profitability of our hotel, which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.

The General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members.

He/she will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.

Responsibilities:

  1. Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports;
  2. Perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;
  3. Plan, organize, and assign work as needed; develop and communicate strategies and goals;
  4. Train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals;
  5. Create Standard Operating Procedures for various processes of the hotel;
  6. Evaluate and investigate guests and employee complaints and provide resolution;
  7. Analyze current/potential market sales and trends;
  8. Coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate;
  9. Maintain product and service quality standards by conducting ongoing evaluations;
  10. Develop long and short-term financial objectives that align with the company's mission statement and objectives;
  11. Prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances;
  12. Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy;
  13. Provide input and support overall sales strategy;
  14. Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions;
  15. Promote the property by demonstrating a


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