Director of Contact Center Development

3 weeks ago


Wake Forest, North Carolina, United States 1-800-PACK-RAT LLC Full time

Are you looking for a challenging role that combines training and leadership? As a Director of Contact Center Development at 1-800-PACK-RAT LLC, you will have the opportunity to drive sales growth and customer satisfaction by developing and implementing effective training programs.

You will be responsible for conducting needs assessments, identifying performance gaps, and implementing training best practices to ensure alignment with company needs. Additionally, you will test, review, and ensure training team, materials, and programs are up-to-date.

This role requires a proven track record of leading development of contact center training efforts and participation in systems implementation as a member of a cross-functional team. We offer a competitive salary range of $95,000 - $125,000 per year, depending on experience.



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