Corporate Learning Development Specialist

5 days ago


Wake Forest, North Carolina, United States 1-800-PACK-RAT LLC Full time
Job Summary

1-800-PACK-RAT LLC is seeking a seasoned Training Director to join our team. In this role, you will be responsible for developing and implementing comprehensive training programs to enhance employee performance and customer satisfaction.

The estimated salary for this position is $95,000 - $130,000 per year, depending on experience and qualifications.

Duties and Responsibilities
  • Develop and implement training programs to address skill gaps and improve employee performance
  • Lead a team of trainers and instructional designers to create engaging learning experiences
  • Collaborate with cross-functional teams to ensure alignment with business goals and objectives
  • Monitor and evaluate the effectiveness of training programs
Requirements
  • Bachelor's Degree; Master's Degree preferred
  • 5+ years of related experience in a contact center environment
  • Director or management experience in training, coaching, and/or mentoring role
  • Strong analytical and problem-solving skills


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