Technical Operations Consultant I

1 week ago


Richmond, Virginia, United States Monument Consulting Full time
Join Monument Consulting as a Technical Operations Consultant I

We are seeking a highly skilled Technical Operations Consultant I to join our VMS Support Services Team. As a dedicated technical subject matter expert, you will serve as the primary point of contact for up to 2 large, strategic MSP accounts. Your expertise will be instrumental in providing VMS technical support, configuration, and integration services to our clients.

Key Responsibilities:
  • Provide Level 1 and Level 2 technical support for VMS configuration and integration
  • Gather business requirements and understand client business needs
  • Troubleshoot and resolve VMS configuration issues
  • Consult on and suggest enhancements for client VMS
  • Maintain support detail classifications on ServiceNow tickets for support reporting
  • Coordinate technical support with VMS partner support teams as needed
Requirements:
  • Bachelor's degree in Computer Science, Information Services, or related field
  • 3+ years of experience in VMS technical support or technical implementation of SAP Fieldglass
  • Experience with VMS configuration and support of SAP Fieldglass
  • Experience using IT Service Management (ITSM) ticketing software (ServiceNow, JIRA, ZenDesk, or equivalent)
What We Offer:
  • Opportunity to work with a leading MSP and contribute to the growth of our VMS Support Services Team
  • Collaborative and dynamic work environment
  • Professional development opportunities


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