Restoration Specialist

1 day ago

Burlington, Washington, United States Puget Sound Energy Full time
Job Summary

Puget Sound Energy is seeking a highly skilled Restoration Specialist to join our team. As a key member of our Project Delivery team, you will be responsible for managing all hard surface restoration requirements resulting from our construction activities.

Key Responsibilities
  • Receive and process all restoration requests, ensuring accurate documentation and timely completion.
  • Maintain and monitor a list of jobs on hold, resolve issues, and schedule restoration accordingly.
  • Document restoration service provider invoices, complete PAV tasks, and release Job Close Notifications in SAP.
  • Notify permit representatives for final permit closure upon final PAV task completion.
  • Maintain database and research schedule dates, providing timely responses to customers, Production Specialists, Project Managers, and jurisdiction inspectors.
  • Search database for specific tickets, duplicates by address, ticket number, job number, and provide timely responses to customers and stakeholders.
  • Complete SAP entry of all saw cuts, requests on hold, cancelled tickets, and tickets to ensure visibility of PAV task status in SAP.
  • Re-open Closed Status SAP jobs needing surface restoration.
  • Search and provide status for 811 locate tickets.
  • Maintain GIS system management database for address and location/map books when queried for locations.
  • Respond to damage claims to ensure prompt processing of requests to meet restoration per PSE/Restoration Service Provider Metrics.
  • Interact with Restoration Service Provider and PSE C&SP PM's to resolve issues requiring approvals, corrections, and additional tickets.
  • Complete quarterly inventory of documentation for date range/spreadsheet/contact with restoration service provider.
  • Back up and retrieve documentation for reference.
  • Resolve missing data with service provider's foreman to ensure correct documentation.
  • Support emergency response work as requested, including immediate and extended restoration efforts.
  • Perform other duties as assigned.
Requirements
  • Two-year Associate's Degree or better in Engineering or related discipline, or equivalent combination of education and experience.
  • At least two years of relevant work experience.
  • Working knowledge of construction and restoration practices, traffic control plans, street use permits, and associated requirements.
  • Proficiency with Microsoft Office suite.
  • Excellent written and oral communication skills.
  • Ability to proactively resolve conflict in a professional and respectful manner.
  • Excellent customer service skills.
  • Excellent attention to detail.
Preferred Qualifications
  • 2+ years of experience as a paving coordinator or restoration specialist.
  • Experience with SAP.
  • Knowledge of natural gas and electric distribution systems.
  • Knowledge of data management and reporting.

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