Customer Service Advocate

1 week ago


Marlborough, Massachusetts, United States Compunnel Full time
Job Overview
As a Customer Service Representative at JobRialto, you will play a vital role in ensuring customer satisfaction by providing timely and effective resolutions to customer inquiries. This position requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints in a professional and empathetic manner
• Collaborate with internal teams to expedite issue resolution
• Act as the primary point of contact for customers, providing guidance and support throughout the issue resolution process

Required Qualifications:
• Associate's degree or high school diploma/GED and 0-2 years of experience in customer service
• Prior experience working in a customer-facing role, preferably in a call center environment
• Strong analytical thinking and problem-solving skills
• Excellent communication and interpersonal skills

Estimated Salary Range: $40,000 - $55,000 per year

Benefits:
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment


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