Program Services Director

6 days ago

Miami, Florida, United States Chapman Partnership Full time
Job Description

Job Summary:

The Program Services Manager is responsible for overseeing the day-to-day operations in Program Services. In addition, the Program Services Manager supervises assigned case management staff. This person coordinates and conducts educational activities and in-service training for staff; assists with the coordination of volunteers and partners; implements Chapman Partnership's Performance Improvement Plans; assumes Risk Management duties; and participates in networking activities in the community. The role requires a strong understanding of trauma-informed practices and Housing First principles.

Key Responsibilities:

  • Responsible for day-to-day operations of Program Services, consistently completing assigned tasks professionally, accurately, and on time.
  • Assist in maintaining Program Services budget within established parameters, monitoring overtime, petty cash and preparing/reviewing reports per policy
  • Coordinate the activities for Program Services staff; direct the activities of the case management staff and others; coordinate and conduct orientation of staff, students and ancillary staff; complete staff performance evaluations properly per policy and timeframe; coordinate and monitor Program Services activities with Operations
  • Consistently plan time to achieve maximum productivity and efficiency; adjust personal schedule in conjunction with the department scheduling and agency need; monitor special events volunteer activities per designated policy and timeframe
  • Develop and conduct educational activities and training programs for program staff; develop calendar of activities; coordinate and participate in the training of staff; conduct customer satisfaction surveys, analyze data and prepare monthly reports; prepare and analyze productivity and performance reports
  • Implement and oversee trauma-informed practices within the program services, ensuring staff are trained and adhere to these practices.
  • Integrate Housing First principles into service delivery; ensuring clients receive support that promotes stable and permanent housing.
  • Perform other assignments or tasks as deemed necessary.

Supervisory Responsibilities:

  • Directly supervises approximately 6-8 employees between the 2 centers.
  • Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

  • Bachelor's degree in social services, human services or related field; or equivalent experience. CAP certification preferred.
  • Minimum of three (3) years practical experience working in social services, human services and/or with the homeless population supplemented by the required education; four (4) years' experience may substitute for the education requirement.
  • Knowledge of trauma-informed practices and Housing First principles is essential.

Knowledge, Skills, and Abilities:

  • Knowledge of social services, counseling and behavior sciences.
  • Overall understanding of the issues affecting our residents.
  • Experience working with vulnerable populations.
  • Ability to be professional, flexible, respectful, and calm.
  • Ability to work well with others.
  • Ability to lead by example.
  • Ability to provide effective support and guidance to further develop professionals within the Program Services department.
  • Exceptional verbal and written communication skills.
  • Computer Literate.
  • Solid social service management skills.
  • Bilingual in English and Spanish and/or English and Creole preferred.

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